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Windows Vista Help

In some instances the Windows Vista security feature called User Account Control (UAC) will cause play.net installs and updates to fail. To fix this problem follow the steps outlined below.

  1. Goto Control Panel > User Accounts > Turn User Account Control On Off
  2. Uncheck "Use User Account Control (UAC) to help protect your computer"
  3. Click OK
  4. Reboot
  5. Install and update all play.net software
  6. Turn the User Account Control (UAC) back on
    • Goto Control Panel > User Accounts > Turn User Account Control On Off
    • Check "Use User Account Control (UAC) to help protect your computer"
    • Click OK
    • Reboot
Still need help? Please contact customer service.
 
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