We are updating our security procedures with respect to passwords. Currently, passwords can be entered without regard for letter case and be accepted. When we institute the changes, passwords will need to have the case that we have stored. Passwords entered using incorrect case will be treated as invalid.
If you've been using some uppercase letters in your password, that may not match what we have stored. In many cases, the password was stored with all letters lowercase.
We are expecting to do this update on September 13th, 2016.
You can update your password now at https://www.play.net/gs4/account/change_password.asp. If you do not recall your password, you can have a password reset email sent to the email address we have on record for your account at https://www.play.net/gs4/login/login_help.asp.
When you change your passwords, please remember to update your passwords in all saved places to include your browser(s), Simutronics Game Entry (SGE), and third party applications such as lich or genie.