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A Customer Experience GM handles most customer interaction. This
interaction ranges from answering questions about technical issues and
basic gameplay, to running merchant events and major invasions or storylines.
Some Customer Experience GMs also work with Weddings, monitor the public
message boards, perform liaison duties between the players and the Development
team, and handle all types of player concerns and feedback.
A Development Team GM does not generally work directly with customers,
choosing to focus mainly on creation and system coding. They are the designers
of the game, and participate not only in the implementation and development
of ideas, but also in the physical creation of them. This can be something
as simple as the simple addition of a new verb to something as complicated
as a massive change in the core game mechanics.
GameHosts are the liaison between GM's and the
players when it comes to technical issues in the game. They are the basic
"frontline" in the chain of Customer Service.
They are required to have a good knowledge of the game and should be able
to answer questions about basic technical issues and general gameplay. Hosts
can also get involved in planning large-scale roleplaying events with GMs,
acting as "extras" or "cast members" at special events
and festivals, and sometimes helping to test out new systems and game mechanics
for the GM staff.
Onsite Staff are the full-time employees of Simutronics
Corporation. We have occasional openings in customer service, art, software
development, web development, and production at the St. Louis office. (All
GMs, Hosts, Mentors and Monitors are volunteers or offsite contractors.)