Customer Service >> Item Questions/Replacement Requests
I lost my item! Can I get it back? How?
There are only certain circumstances where we can replace items. Check the
rules of conduct for the most current information about what situations
we will replace items under.
What does my item do?
We can't tell you what properties an item of yours may have. Part of the challenge
of the game is in figuring out the little puzzles, such as what your unique
weapon can actually do. Practically all of our games have some way of figuring
out what an item "does", though -- from the APPRAISE skill
in DragonRealms to the Bardic
LORESING ability in GemStone IV.
item seems to be broken/doesn't work right. How can I get
If you think your item isn't working right, you need to first call a GameMaster
in the game. We don't have any way to look at it from Customer Service, let alone fix
it, but a GM does. Just type ASSIST for information on how to get
one to come help you.
Where can I get a
You might ask around of other characters on the
message boards or in the game. There are many items out there, and older
players might have a better idea of where to find them. Some things may not
be readily available, and so you might have to get them from a special travelling
is a merchant coming?
Some merchants may be mentioned in the events
calendar, but many of them appear completely unannounced! However, we can't
give any hints or clues, either in the game or via Customer Service, when one might
be around. Your best bet is just to keep alert in the game, since merchants
might appear at any time.
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