"The support team at Simutronics has been
fantastic and addresses our needs very quickly, whether it is with bug fixes
or with new feature implementation."
Mike Wallis,
Colony Studios |
Support
At Simutronics, we understand the importance of rapid response to support issue, and how essential this is to your development process. We provide the fastest turnaround on questions and support in the industry. HeroEngine was designed to speed up your game development and we will not let support issues slow you down.
HeroEngine training is done at our development office in St. Charles,
Missouri. This in-depth training session allows for a complete
run-down of working with HeroEngine in a hands-on approach. You
are encouraged to build along with the trainers and learn through
the process of building. Sessions are taught by our development
staff that created the engine. Followup one-on-one and small group
training is available at your site or ours.
Beyond the basic questions, Simutronics is available for project consulting and custom work. Turn to the same engineering team who built HeroEngine for project-specific upgrades and enhancements and the new features you need to make your game match your vision.
Your HeroEngine support and maintenance agreement includes updates
to all versions of the engine developed and released during your
agreement cycle. Your technology will always be up-to-date.
As a HeroEngine licensee your team may participate in an email exchange with other HeroEngine developers. Swap advice and techniques with a worldwide team that has faced the same issues you're experiencing.
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