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Customer Service >> Billing/Account Issues

For answers to many Frequently Asked Questions about your account, please be sure to check out the Account and Billing FAQ!

How can I check my subscriptions?

You can get to your account information at any time by clicking on My Account, above. To go directly to the page with your subscription information, click here (you will need to log in to see that information)!

How do I reactivate a closed account?

If you have previously had a play.net account with us and would like to reopen it, please see our reactivation form for instructions. (Welcome back!)

How do I change my billing information? Do I need to call you?

Our website can handle most billing changes without needing to contact customer service. You can get to your account information at any time by clicking on My Account, above. This page is full of links that allow you to change your password, your email address, your credit card information, and your address and phone numbers.

Should you choose not to use the website, you can contact our customer service department at:

billing@simutronics.com
1-636-925-3172
11 a.m. to 6 p.m. Eastern
Monday through Friday

Alternately, you can write us email using the "Email Us" button, link below.

How do I cancel that extra character slot I'm not using anymore?

You can get to your account information at any time by clicking on My Account, above. To go directly to the page with information on how to cancel a character, subscription, or your entire play.net account, click here!

Contact Us

Question still not answered? You can head back to the previous page to check out your list of options again, or you can click the button to .
 



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