Customer Service >> Complaints

Another player broke the rules! How do I report them?

If you have witnessed another player in violation of Simutronics Policy, please let us know by contacting Customer Service. While we have a strong desire to maintain a fun gaming environment for all of our customers we can not catch every policy violation. When you inform us of a player that is causing problems we can then keep a close eye on them to ensure that these violations of policy do not continue.

I didn't like the game at all, and here's what I didn't like!

We try to make CyberStrike 2 the most enjoyable experience that we can. However, if you find something you don't like, we encourage you to write in and tell us about it. We can't fix it if we don't know what's wrong. However, writing a long angry letter that doesn't give us any details on what might be wrong, or just saying "This game stinks!" isn't going to do us any good.

If you feel that you need to complain, count to ten before writing the letter. State the situation as calmly and concisely as you can, and what you think should be done about it. This kind of letter is much easier to read, and we're much more receptive if we're not being shouted at.

I don't like your policies! Here's why, and how I think you should fix it.

Simutronics' policies (terms of service, privacy policy, rules of conduct) were considered for a long time before they were implemented. Although it might not always seem like it, there's always a reason for our policies. However, we always welcome your comments and suggestions.

If you feel that you need to complain, count to ten before writing the letter. State the situation as calmly and concisely as you can, and what you think should be done about it. This kind of letter is much easier to read, and we're much more receptive if we're not being shouted at.

I got a warning that I don't think was fair!

If you received a warning in the game that you don't think was fair, no CyberOp in the game will likely be able to help you, as they don't overturn each other's decisions. However, you can appeal to Customer Service. Please state the situation surrounding your warning as calmly and clearly as you can, as well as the reasons you think the warning was unfair. We'll consider the situation and let you know our decision, although most warnings are not reversed.

I have a problem with a member of your staff, and I'd like to tell you about it!

I'm sorry you had a problem with a member of our staff! We try our best to be fair, courteous, and friendly at all times, but we're only human, and sometimes we make mistakes.

If you have a problem with a member of the staff, you're always welcome to write to Customer Service about it. We'll pass your letter along to that person's supervisor so that the matter can be looked into.

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